I am closed from Tues 28th Feb to Thurs 16th March inclusive. Orders placed during this time will be packed after the 16th.
Terms & Conditions for Heather Kelly Glass, Lauscha.co.uk, plus Etsy, Facebook, and Paypal sales from me
By purchasing from me you agree that all dealings are subject to UK legislation.
Please be aware that your country may charge you a custom duty or import fee. All customs duties and charges are the responsibility of the buyer. Standard Airmail is not tracked or signed for - if you require tracking, choose another postal option or contact me if there is not one.
If you are unhappy with your purchase for any reason, please contact me within 14 days of receiving it. You will be refunded the full purchase price and original P&P. Please return items undamaged in the original packaging. I will refund you within 14 days of receiving the returned item(s) (or evidence that they have been shipped back).
If the item is faulty, damaged or not as described, I will refund return postage costs also.
You can contact me by email at firstname.lastname@example.org to inform me of a return. Please include the date you received the items.
I have a cancellation form which you can use for returns if you wish but it is not required.