Terms & Conditions

Terms & Conditions for Heather Kelly Glass and Lauscha.co.uk

I am in the UK: by purchasing from me you agree that all dealings are subject to UK legislation.

International buyers:

Please be aware that your country may charge you a custom duty or import fee. All customs duties and charges are the responsibility of the buyer.


If you are unhappy with your purchase for any reason, please contact me within 14 days of receiving it. You will be refunded the full purchase price and original postage. Please return items undamaged in the original packaging. I will refund you within 14 days of receiving the returned item(s) (or evidence that they have been shipped back).

If the item is faulty, damaged or not as described, I will refund return postage costs also.

You can contact me by email at heather@lauscha.co.uk to inform me of a return. Please include the date you received the items.

I have a cancellation form which you can use for returns if you wish but it is not required.